If you can’t see the audio file, download Flash Player.
Lyn Burton is Founder and President of Affordable Housing Connections in Minnesota. One of her primary offerings is compliance monitoring of assisted housing projects for HUD regulatory compliance. But how do you do that when, with coronavirus, you can’t go onto the property? And many of the “rules” have changed with waivers or with revised instructions during COVID-19. She talks about how she is managing her own staff’s anxiety so they can help others. Her staff is working at home with schools and day care centers closed and often have a partner with a job loss. Then how do you adapt in how you do your work?
She emphasizes the importance of staying in contact with your clients so they know what is going on in your world and a discussion of your plan through Q&As and Zoom meetings. She provides documentation techniques and other protocols in place to the projects for which she monitors compliance. She provides copies of everything they are doing to their clients and helps field calls so they don’t all end up with cities who are understaffed.
She talks about the role of essential workers and how their company needs to protect their funding lines so they can always make payroll. She talks about property manager stress levels when they are managing rental buildings with the entire family at home at all times.
Recent Comments